Click OK if you are prompted to confirm the uninstall procedure. Click OK if you receive the uninstaller window.į. Select your model from the dropdown list if it is not already selected.Į. If you're still unable to scan, go to step 7.ī. If you're able to scan, then the issue is resolved. Attempt to scan from the scan option on the machine. Turn off your Brother machine, wait about 30 seconds, and then turn your machine back on.Ħ. Right-click on your scanner in the list and then left-click Properties.
Click Start → Control Panel → Printers and Other Hardware → Scanners and cameras.ī.
Make sure there is a check next to Register your PC with the "Scan To" functions at the machine and the Display Name for your computer is entered.Ī. Select your scanner from the list and then click Properties. Click → Control Panel → Hardware and sound → Scanners and cameras.ī. Make sure there is a check next to Register your PC with the "Scan To" functions at the machine and the Display Name for your computer is entered. Click the link for View scanners and cameras. On the "Search programs and files" line, type: Scanners. Under the search results, click Settings. Move your mouse to the upper-right or lower-right corner of the screen to display the Charms bar.ĭ. Under the search results, click V iew scanners and cameras. Move your mouse to the upper-right or lower-right corner of the screen to display the Charms bar.ĭ. If the option was not already enabled (checked), place a check next to it and then click (Apply) → OK.
If the option was already enabled (checked), go to step 5. Type: Control sticpl.cpl and then press OK.Ĭ. Select your scanner from the list and then click Properties. You can access the Scanner and Camera Control Panel by browsing to: X:\Program Files\Windows Photo Viewer (Where "X" represents your local disk drive letter) and double-clicking on ImagingDevices.exe.Īlternatively, you may access the Scanner and Camera control panel by right-clicking on and selecting Run. C lick View scanners and cameras from the list of search results.ĭepending on your operating system version, you may not see this option.
In the Windows Search bar, type: Scanners. Make sure that the "Scan To" button is registered:Ī. If you're unable to scan, go to step 4.Ĥ.
Refer to the application's documentation for instructions on how to configure the allowed communication. Click here for information about the machine's network communication ports. You'll need to open ports or allow the Brother machine's communication across the network into your computer. If you're able to scan, then the issue was likely caused by the firewall or security application blocking the communication. If you're using a third-party firewall or security application, refer to the application's documentation for instructions on how to temporarily disable them.ģ. Temporarily disable any firewalls or security applications for testing to determine if it is blocking your scanner's communication.Ĭlick here for instructions on how to temporarily disable the Windows Firewall. A firewall or security application may be blocking your Brother machine's communication. If you are able to scan from within the ControlCenter software, but not from the button on the Brother machine, go to step 2.Ģ. If you receive a ControlCenter error message when scanning, refer to the answer for that error message, if available, or refer to the standard answer for "Unable to scan from a computer." If the ControlCenter software is not installed, go to step 8. Attempt to scan from within the ControlCenter software. You may see an error message such as 'Connecting to PC', though the machine never connects successfully.ġ. This issue typically occurs when trying to scan from the scan option on the machine.